Bounce aren't processed

[nemesis82]

Hy guys,
from yesterday I've noticed that my bounces are not processed, with verbose parameter I get a locked bounce server

[2022-06-16 14:47:36] - Seems that server ID 12 is already locked and processing.
[2022-06-16 14:47:36] - Finished processing server ID 12.

On the same server there are other users that works without any issue.
I've also rebooted the server and from backend->emergency action--> executed the command for bounce server.

There is a lock that I could safely remove ?
Thanks

 

[twisted1919]

Simplest fix is to open /apps/common/models/BounceServer.php and at line 756 you have:

$mutexKey = sha1('imappop3box' . serialize($this->getAttributes(['hostname', 'username', 'password'])));

Make it:

$mutexKey = sha1('imappop3box_v1' . serialize($this->getAttributes(['hostname', 'username', 'password'])));

and save the file, it will then start processing.

Alternatively, you can simply delete the mutexes, but only when no campaigns are running:

 

[nemesis82]

great @twisted1919 .
deleting mutex not taken any result but changing BounceServer.php solved the issue.
Could I take this file modified or not ?

thanks for your help !!

 

[twisted1919]

Could I take this file modified or not ?

You can leave it as is, the next update will overwrite it anyway

 

[nemesis82]

great!!
thanks a lot