Bounce not working?

[Fendi Aziz]

I can't believe i always got zero bounce rate.. So must be something wrong with my bounce setup

http://screencast.com/t/T9whgEp9E

Anyone having this kind of problem or know what the mistake the bounce rate not appear?

 

[twisted1919]

If this is a smtp delivery server, did you setup a bounce server and associated it with the delivery server?
if not, what delivery server type is it ?

 

[Fendi Aziz]

Yes it smtp.. I already setup and associated it

http://screencast.com/t/diLCm6ji

 

[twisted1919]

Good, now login inside the email you use as a bounce and see if there are any emails inside.

 

[Fendi Aziz]

Yes lots http://screencast.com/t/RtlR2grp

 

[twisted1919]

Ok, now few things to check:
1. Check and see if the bounce server is still active (not cron-running status)
2. Check the application log from backend > misc > application log and look for: "IMAP" (ctrl + f in browser and type IMAP). Do you find anything?
3. Is the cronjob for bounce handling added ?

 

[Fendi Aziz]

1. How to check bounce server is active?
2. Not found IMAP within application log
3. What's the cronjob for bounce handling? I only added cronjob provided when installing..

 

[Fendi Aziz]

I just see view cron jobs list.. I'll try to add bounce handling cronjob and see what happen

 

[Fendi Aziz]

Do i need to add all these cronjobs? http://screencast.com/t/U2fpfNsw

 

[twisted1919]

Of course.

 

[Fendi Aziz]

Bounce now working, do i need to delete bounce that appear? Hard, INTERNAL, soft? Do u know why opted in email also can be bounced?

 

[twisted1919]

No, do not delete any, let the app do it's job.

 

[Fendi Aziz]

The app will unsubscribe the bounce email it self?

 

[Vpul Shah]

bounce email automatically removed from your List.