Bounce processing don't work

[nemesis82]

Hy guys,
i have a strange issue.
My bounce processing work's fine but now, it delete the bounce from imap folder and don't track anymore bounce in campaign stats / bounce logs and, in this way, my bounce aren't processed .
Have you any idea where i can check to debug my issue ?

thanks

 

[nemesis82]

Ok, i've found the probably issue.
The bounce-handler command don't fill anymore the "campaign_bounce_log" table, if i check the table and / or the bounce log from backend, is empty ( but in my imap mailbox i have some bounce that are regularly removed from mailbox )

 

[nemesis82]

ok, probably i've solved my issue.
Searching in forum i've found the command "bounce-handler --verbose=1" .
Launching the bounce handler with this command give me this log

[2020-01-21 08:41:29] - Processing campaign uid: kz061mlef065e and subscriber uid sy9300vrw7973.
[2020-01-21 08:41:29] - Subscriber uid: sy9300vrw7973 was not found anymore.

Now, this is what i think :
- I've my campaign setup with "move users on sent" and, when the campaign is sent, move each user to a new list.
Maybe, this setup don't work with bounce processing because the user is moved ? Could you confirm ?
thanks

 

[ghimes]

Hello,

I've my campaign setup with "move users on sent" and, when the campaign is sent, move each user to a new list.
Maybe, this setup don't work with bounce processing because the user is moved ? Could you confirm ?
thanks

You are right.

Cosmin