Bounce Server never catching up / not working

[Jamie Whittingham]

Hi guys and girls

So my bounce server never seems to get caught up (not even close)

I see it running but it never actually gets finished it would appear.

I have one customer who got zero 0 bounces which is not possible and that was days ago yet the bounce script still says its running.

@twisted1919 is there any verbose command I can run to get this working and see whats happening please?

thanks all

 

[Jamie Whittingham]

I see that --verbose does nothing when running the bounce command from the cli

Is there some kind of counter I can see the check the bounce script is actually working?

Please keep in mind we have 1,000's of users so large amounts of bounces

thanks

 

[twisted1919]

The bounce handler might hang for whatever reasons... so you can run a ps aux | grep 'bounce-handler' and see since when it's running. If it's running for too long, kill it from command line, then go to Backend > Misc > Emergency actions and reset the bounce servers status, then run the bounce handler manually from command line and watch backend > misc > campaigns bounce logs to see if it adds logs.