Campaign stuck

[HostingTEK]

Hi
We have one campagin stuck in "processing" status
The campaign is not loaded by the cron
How is it supposed to return in sending status to be picked up by the send-campaigns cron query?

 

[twisted1919]

@HostingTEK - You can pause/unpause it to put it in sending again, or you can reset it's status to sending again from the options column.

 

[HostingTEK]

ok thanks. how can we prevent this to happen again?

 

[twisted1919]

@HostingTEK - This happens when your sending settings are too high for the server to handle, so start by adjusting them

 

[HostingTEK]

Ok thanks