Cannot send the confirmation email using the data you provided.

M

Martin_brno

New Member
Hello,

I'm trying to setup Sparkpost API as delivery server but when I should make validation this error will show:

  • Here is a transcript of the error message:
  • SSL certificate problem: unable to get local issuer certificate
I'm on managed VPS.

How to fix it?

Thanks and have a nice day
 
@Martin_brno - Seems that your local ssl certificate is either missing or invalid.
Can you try and upgrade to a newer version of PHP and see if that fixes your issue?
Otherwise, take this to your hosting ;)
 
Hello,
response from hosting company is that to fix problem they need to know where the program is connecting. Domain web-api.sparkpost.com doesn't exist.
 
@redbird - From the error, it says the api.sparkpost.com is not known, that looks like a dns issue on your end, has nothing to do with the upgrade.
What PHP version are you using ?
 
PHP 7.2.1 (cli) (built: Jan 7 2018 19:49:37) ( NTS )
Copyright (c) 1997-2017 The PHP Group
Zend Engine v3.2.0, Copyright (c) 1998-2017 Zend Technologies
with Zend OPcache v7.2.1, Copyright (c) 1999-2017, by Zend Technologies
 
[10:48][root@ourdomain ~]# ping api.sparkpost.com
PING api.sparkpost.com (52.43.14.111) 56(84) bytes of data.
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=1 ttl=231 time=70.5 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=2 ttl=231 time=70.5 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=3 ttl=231 time=70.5 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=4 ttl=231 time=70.5 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=5 ttl=231 time=71.3 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=6 ttl=231 time=70.5 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=7 ttl=231 time=70.5 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=8 ttl=231 time=70.6 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=9 ttl=231 time=70.5 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=10 ttl=231 time=70.5 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): icmp_seq=11 ttl=231 time=70.5 ms
64 bytes from ec2-52-43-14-111.us-west-2.compute.amazonaws.com (52.43.14.111): i cmp_seq=12 ttl=231 time=70.6 ms
^Z
[2]+ Stopped ping api.sparkpost.com
 
Got a little update. campaigns work fine with sparkpost. This error appears only when sending a template to a test email:
http://prntscr.com/jkpqhu

It might have nothing to do with update. Don't remember if I tested it before the update
 
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