Can't add attachment in 1.5.1

[Max Kostikov]

Hello!

Trying to add .xls file as message attachment but recieve just message text without it.
How can I to find out where is a problem because web server logs (Nginx) tells nothing about.

 

[twisted1919]

@Max Kostikov - Did you follow the steps at https://kb.mailwizz.com/articles/send-campaigns-attachments/ and also added the right extensions and mime types?

 

[Max Kostikov]

@Max Kostikov - Did you follow the steps at https://kb.mailwizz.com/articles/send-campaigns-attachments/ and also added the right extensions and mime types?

Sure. All correct there. I tried also other defined filetypes with the same negative result.

 

[Max Kostikov]

Just found that it works with .pdf and .zip but not with MS Office file extensions.

 

[Max Kostikov]

And even if Mailwizz shows that attachment added in campaign email comes without it. I'm confused.

 

[twisted1919]

And even if Mailwizz shows that attachment added in campaign

That's good, it means mailwizz did it's job.

email comes without it

What service provider do you use for sending the emails? How large is the attachment ?

 

[Max Kostikov]

Attachment isn't large (about 100K). We are sending thru SMTP server but problem do not lies here because other email clients sends attachement without any issues.

 

[twisted1919]

@Max Kostikov - I see, do you use swiftmailer or PhpMailer ? (see backend > settings > common).
Also, keep in mind that you have to actually send a campaign to see the attachments, they don't get attached to tests.
Also, after you add the attachment, return to previous step and make sure the attachment is there, and if it is, then it means it will be attached to the email, so check the eamil server logs as well.

 

[Max Kostikov]

Also, keep in mind that you have to actually send a campaign to see the attachments, they don't get attached to tests.

Oh, really? I didn't know it. Let me check.

Also, after you add the attachment, return to previous step and make sure the attachment is there, and if it is, then it means it will be attached to the email, so check the eamil server logs as well.

Yes, .zip and .pdf are here but not .doc, .xls and so on.

 

[Max Kostikov]

I can confirm that attached .zip and .pdf are were sent during test campaign.
So we have Microsoft Office file types issue only.

 

[Max Kostikov]

I found one more issue.
With "Only plain text" campaign Mailwizz adds no attachments.

 

[twisted1919]

I found one more issue.
With "Only plain text" campaign Mailwizz adds no attachments.

That's by design.

 

[frm.mwz]

That's by design.

What would be the purpose?
The content format has nothing to do with the attachment.
Please fix it.

 

[twisted1919]

@frm.mwz - there's nothing to fix. if you want attachments, send html emails.

 

[Max Kostikov]

@frm.mwz I agree. I really don't understand why attachments in Mailiwizz requires message HTML format.

@twisted1919 and we still have problem with .doc, .docx, .xls, .xlsx attachments. Mailwizz silently ignores such file adding.

 

[twisted1919]

and we still have problem with .doc, .docx, .xls, .xlsx attachments. Mailwizz silently ignores such file adding.

Most likely because the mime type does not match what PHP reports back, so you need to make sure you find the right mime type.
While i know this is a hassle, it also makes sure things stay safe and people cannot trick the system unless you let it be tricked.

I agree. I really don't understand why attachments in Mailiwizz requires message HTML format.

Because it simply does not make any sense. A truly plain-text message can't have attachments because it's nothing but text, adding attachments makes it a multipart message, which simply beats the purpose of such emails.

 

[Max Kostikov]

Most likely because the mime type does not match what PHP reports back, so you need to make sure you find the right mime type.

I checked MIME types added in Mailwizz with NGINX and they are completely equivalent.

# egrep "doc|xls" /etc/nginx/mime.types
application/msword doc;
application/vnd.ms-excel xls;
application/vnd.openxmlformats-officedocument.wordprocessingml.document docx;
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx;
application/vnd.openxmlformats-officedocument.presentationml.presentation pptx;
​

I don't know how to find out what happens on PHP side. What can we do to fix this issue?

 

[twisted1919]

@Max Kostikov - how about the attachment size, can it cause these issues ?

 

[twisted1919]

Also, add application/octet-stream as mime type.

 

[Max Kostikov]

@Max Kostikov - how about the attachment size, can it cause these issues ?

This is just 100K file.

Also, add application/octet-stream as mime type.

I'll try right now.

UPD. Didn't helped.