CKeditor - error 500

[Leonardo]

Hello,

I'm enabling the CKeditor filemanager for my clients, but when I enable this option and I'm going to test the feature. I view the following error screen (attachment). And by checking the Chrome console I get the following error message:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

http://cinemadafundacao.com.br/mail...md=open&target=&init=1&tree=1&_=1504549852836

 

[twisted1919]

@Leonardo - try to enable debug ( https://kb.mailwizz.com/articles/enable-debugging/ ) and then access http://cinemadafundacao.com.br/mail...md=open&target=&init=1&tree=1&_=1504549852836
Might be some php extension/function that plays tricks.

 

[Leonardo]

Hello @twisted1919,

I enabled the debug as you indicated. But in the generated log I could not identify what was causing the error.

what should I do now? Send the log to you?

 

[twisted1919]

Sure thing, open a support ticket

 

[youhost]

Hello,
I have the same issue here in MW 1.4.9.
I tried debug but could not find any error.
So I am actually unable to upload some images in my server.

Is there any known workaround or fix for the upload filemanager issue?

Best regards

 

[twisted1919]

@youhost - open a support ticket and i can have a look. include backend url and login and ftp.

 

[youhost]

hello twisted,
thank you.
But if I try to create a ticket in https://www.mailwizz.com/customer/tickets/index
I have this message blocking me:
Please use the FORUM for any issue you might have, since this support area will be closed soon.
If you feel the need to post a support ticket, the FORUM has an area for this as well, but please try to keep the discussions publicly so that other people can benefit of the answers.
Thank you.

 

[twisted1919]

@youhost - https://forum.mailwizz.com/support-tickets/open

 

[youhost]