Click stats do not appear

[Carlos Martinez]

Hello, I have been using MW for a few months with sparkpost and everything is perfect but a few weeks ago in the statistics section I no longer have data about url or clicks on them, what is the problem? Thank you.

 

[twisted1919]

It's hard to say with only this information. Have you tried to include your email in a campaign and open/click the emails and see what's happening ?

 

[Carlos Martinez]

If of course I have tried with my email but does not reflect click statistics, at this moment send a campaign and click on them and nothing is not statistic.

 

[twisted1919]

Are you sure you have enabled opens/clicks statistics from your campaign before sending it ?

 

[Carlos Martinez]

If clear "open tracking" is selected.

 

[Thomas Boerre]

I actually had this problem once.

if i remember right you should go to your sparkpost account select Account -> SMTP relay and click "ENABLE tracking"
Then it should work.

 

[Carlos Martinez]

I actually had this problem once.

if i remember right you should go to your sparkpost account select Account -> SMTP relay and click "ENABLE tracking"
Then it should work.

I was reviewing what you tell me and if it was off since sparkpost thank you very much Thomas.

 

[twisted1919]

@Thomas Boerre - that should not matter for mailwizz since we have our own tracking mechanism.
@Carlos Martinez - include web-ns1r8@mail-tester.com in one of your campaigns and let me know after you have sent it.

 

[Carlos Martinez]

@Thomas Boerre - that should not matter for mailwizz since we have our own tracking mechanism.
@Carlos Martinez - include web-ns1r8@mail-tester.com in one of your campaigns and let me know after you have sent it.

Ready, send the test

 

[Thomas Boerre]

@twisted1919 yes but he is sending through a third party smtp?
@Carlos Martinez have you tried to see if it works ?

 

[Carlos Martinez]

Ready, send the test

In the sparkpost platform if the tracking was disabled but I do not know if it is reflected in the campaigns that I have already sent or in the new ones to test if I work or not

 

[Carlos Martinez]

@twisted1919 yes but he is sending through a third party smtp?
@Carlos Martinez have you tried to see if it works ?

In the sparkpost platform if the tracking was disabled but I do not know if it is reflected in the campaigns that I have already sent or in the new ones to test if I work or not

 

[Thomas Boerre]

@Carlos Martinez if it works it will not show stats for the already sent campaigns. You would have to test it once again

 

[Carlos Martinez]

@Carlos Martinez if it works it will not show stats for the already sent campaigns. You would have to test it once again

I already sent a test campaign but there is still no click statistics

 

[twisted1919]

@Carlos Martinez - There's def. something wrong with your sending settings or something.
Looking at what you sent at https://www.mail-tester.com/web-ns1r8 i can see there is no tracking link for opens in the email footer.
Also i see the only link in email is not converted into a tracking link, but it's still a short link.
Check your campaigns settings, try with another template...

 

[Carlos Martinez]

@Carlos Martinez - There's def. something wrong with your sending settings or something.
Looking at what you sent at https://www.mail-tester.com/web-ns1r8 i can see there is no tracking link for opens in the email footer.
Also i see the only link in email is not converted into a tracking link, but it's still a short link.
Check your campaigns settings, try with another template...

Already make the change with a normal url and perform the click and still do not appear in the statistics.