Couldn't open mailwizz after wordpress installation

[KYI]

I first installed mailwizz and everything is doing fine. Few days after i installed wordpress, i can't open mailwizz or wordpress either. I have then deleted all the wordpress files but still I can't open back my mailwizz.

May I know if there any conflict file happen? Please help... Sorry for the silly question.

 

[Vpul Shah]

Check your .htaccess

 

[KYI]

Check your .htaccess

there are quite a number of .htaccess files. Which should I check?

Or should I check all and delete those "deny from all" message?

 

[imeow]

I first installed mailwizz and everything is doing fine. Few days after i installed wordpress, i can't open mailwizz or wordpress either. I have then deleted all the wordpress files but still I can't open back my mailwizz.

May I know if there any conflict file happen? Please help... Sorry for the silly question.

Probably the server settings of .htaccess file in the root directory.
Try generating a new .htaccess for MailWizz or look at the Apache Logs when you are trying to access the MailWizz page.

 

[twisted1919]

@KYI - Any specific error message ?

 

[KYI]

Probably the server settings of .htaccess file in the root directory.
Try generating a new .htaccess for MailWizz or look at the Apache Logs when you are trying to access the MailWizz page.

I have checked, there is no .htaccess file in the root directory.

How to generate a new .htaccess file and where should i put the .htaccess file?

 

[KYI]

@KYI - Any specific error message ?

nothing. It just shows "Safari can't connect to the server mydomain.com"

 

[twisted1919]

nothing. It just shows "Safari can't connect to the server mydomain.com"

What is the domain, let us check

To me it sounds like a DNS issue rather than a hosting issue...

 

[KYI]

What is the domain, let us check

To me it sounds like a DNS issue rather than a hosting issue...

but I can still access my ftp and all.

it's "youmakeit123.com"

 

[imeow]

but I can still access my ftp and all.

it's "youmakeit123.com"

The issue in your server settings. Probably you are blocking 80 port. Somehow your server does not accept the income connections.

 

[twisted1919]

Yeah, there's smth with the web server actually, you can connect on port 80 actually but no data is returned:

Serbans-MacBook-Pro:tmp cristi$ wget http://youmakeit123.com/
--2017-03-07 15:00:36--  http://youmakeit123.com/
Resolving youmakeit123.com... 43.229.84.187
Connecting to youmakeit123.com|43.229.84.187|:80... connected.
HTTP request sent, awaiting response... No data received.
Retrying.

--2017-03-07 15:00:37--  (try: 2)  http://youmakeit123.com/
Connecting to youmakeit123.com|43.229.84.187|:80... connected.
HTTP request sent, awaiting response... No data received.
Retrying.

--2017-03-07 15:00:39--  (try: 3)  http://youmakeit123.com/
Connecting to youmakeit123.com|43.229.84.187|:80... connected.
HTTP request sent, awaiting response... No data received.
Retrying.

--2017-03-07 15:00:43--  (try: 4)  http://youmakeit123.com/
Connecting to youmakeit123.com|43.229.84.187|:80... connected.
HTTP request sent, awaiting response... No data received.
Retrying.

^C
Serbans-MacBook-Pro:tmp cristi$

 

[KYI]

The issue in your server settings. Probably you are blocking 80 port. Somehow your server does not accept the income connections.

Yeah, there's smth with the web server actually, you can connect on port 80 actually but no data is returned:

Serbans-MacBook-Pro:tmp cristi$ wget http://youmakeit123.com/
--2017-03-07 15:00:36--  http://youmakeit123.com/
Resolving youmakeit123.com... 43.229.84.187
Connecting to youmakeit123.com|43.229.84.187|:80... connected.
HTTP request sent, awaiting response... No data received.
Retrying.

--2017-03-07 15:00:37--  (try: 2)  http://youmakeit123.com/
Connecting to youmakeit123.com|43.229.84.187|:80... connected.
HTTP request sent, awaiting response... No data received.
Retrying.

--2017-03-07 15:00:39--  (try: 3)  http://youmakeit123.com/
Connecting to youmakeit123.com|43.229.84.187|:80... connected.
HTTP request sent, awaiting response... No data received.
Retrying.

--2017-03-07 15:00:43--  (try: 4)  http://youmakeit123.com/
Connecting to youmakeit123.com|43.229.84.187|:80... connected.
HTTP request sent, awaiting response... No data received.
Retrying.

^C
Serbans-MacBook-Pro:tmp cristi$

Thanks alot for the check up. I search online, port 80 is because of missing some file on public html? I checked there is a missing _MASOCX file in there, is it the problem?

Besides, can I know how do you guys check out this problem so that I could check myself next time?

 

[imeow]

Thanks alot for the check up. I search online, port 80 is because of missing some file on public html? I checked there is a missing _MASOCX file in there, is it the problem?

Nope. There can be no problem in _MACOSX file.
Look carefully on your Apache or NGINX web-server settings.

 

[twisted1919]

because of missing some file on public html?

You can add an empty index.html file in public_html folder, but i doubt that is the reason, worth the try though, maybe somehow the server errors because it does not find an index file....which would be weird, but who knows.

Besides, can I know how do you guys check out this problem so that I could check myself next time?

It's a bit dificult to explain, but some port port scanners like nmap help, and overall, command line experience does too.

Look carefully on your Apache or NGINX web-server settings.

Most likely something there is broken.

 

[KYI]

Nope. There can be no problem in _MACOSX file.
Look carefully on your Apache or NGINX web-server settings.

I checked my httpd.config file is blank inside. I have tried to copy the file from my other server to here and change the domain name. But it's still not working.

You can add an empty index.html file in public_html folder, but i doubt that is the reason, worth the try though, maybe somehow the server errors because it does not find an index file....which would be weird, but who knows.


It's a bit dificult to explain, but some port port scanners like nmap help, and overall, command line experience does too.


Most likely something there is broken.

I have tried to add the index.html file to public_html too but it's still not working. If that so, can I backup whole mailwizz file and reinstall my server will do?

 

[twisted1919]

If that so, can I backup whole mailwizz file and reinstall my server will do?

Yes you can. Make sure you also get the database. Then follow the migrate steps from: https://kb.mailwizz.com/articles/migrating-mailwizz-to-a-new-server/

 

[KYI]

Yes you can. Make sure you also get the database. Then follow the migrate steps from: https://kb.mailwizz.com/articles/migrating-mailwizz-to-a-new-server/

I check the installation of the backup software, it required to login to the backend access first however, I couldn't even open the webpage.

I will probably get it for my other server however, at the moment is there any solutions that I could back up my list and blacklist list manually?

 

[imeow]

I will probably get it for my other server however, at the moment is there any solutions that I could back up my list and blacklist list manually?

Make a dump of your DB so you can import it in newly installed MailWizz.
You can do it by using phpmyadmin or one of the Desktop MySQL clients (HeidySQL for Windows, Sequel Pro for MacOS).

 

[twisted1919]

@KYI -- @imeow is right, in this case don't use the recommend backup manager because basically you don't have a way of accessing it.

 

[KYI]

Make a dump of your DB so you can import it in newly installed MailWizz.
You can do it by using phpmyadmin or one of the Desktop MySQL clients (HeidySQL for Windows, Sequel Pro for MacOS).

@KYI -- @imeow is right, in this case don't use the recommend backup manager because basically you don't have a way of accessing it.

Thanks alot for the help! I have backup my list now!