Cyrillic

[Ilshat]

Hi!
I can't send cyrillic letters into email. How fix this problem?

 

[Vitaliy Eremenko]

If you're using PHP Mailer - try to modify its component for use base64 encoding.

It is somewhere in apps/common/components/mailer/MailerPHPMailer.php

protected function getMailer()
{
...
$this->_mailer->Encoding = "base64"; 
...
}

 

[twisted1919]

An example of the email output(screenshot) would also help.

 

[Ilshat]

An example of the email output(screenshot) would also help.

http://prntscr.com/727z7m

we use Amazon SES

 

[twisted1919]

Hmm, That's the FROM Name, right?
Is there any chance you try using a different email provider, say mandrill?

 

[Ilshat]

All right, it's the FROM name,
We can't use mandrill

 

[twisted1919]

We can't use mandrill

Okay, no problem, can you instead write here the FROM name ?

 

[Ilshat]

ForexLab - Лаборатория успешного трейдинга

 

[twisted1919]

Thanks, let me try and get back to you.

 

[twisted1919]

Okay, so i have just tested this with a regular SMTP of mine and i don't get the issue at all, see screenshots, so i don't think the issue is from mailwizz.
Are you using the amazon ses SMTP or Web API implementation?
Can you switch between the two and see if that helps?

 

[Ilshat]

Web API implementation?

we use Web API

 

[Ilshat]

could this be a problem on the side of our server?

 

[twisted1919]

we use Web API

Have you tried smtp too?

could this be a problem on the side of our server?

I really doubt this... it's the smtp server doing wrong encoding.

 

[Ilshat]

I really doubt this... it's the smtp server doing wrong encoding.

but we used this AmazonSES
using the MyMail plugin for WP
everything was fine

 

[twisted1919]

MyMail uses SMTP via PHPMailer.
Mailwizz, when using SMTP is using SwiftMailer by default and you can change it from Backend -> Settings -> Common into PHPMailer.
However, as far as you wrote above, you are sending using the web api not the smtp.

I am not sure how else i could test this, on my end i can't reproduce the problem at all.