Encoding when using Elastic Email API

[Lakjin]

Right now, MailWizz is configured to use quoted printable encoding with Elastic Email. However, this causes some issues plain-text version of email. Elastic Email recommended to me to use base64 instead. The change is easy. Change 'encodingtype' => 3 to 'encodingtype' => 4 in DeliveryServerElasticemailWebApi.php.

 

[twisted1919]

@Lakjin - can you confirm the change doesn't have side effects?

 

[Lakjin]

@Lakjin - can you confirm the change doesn't have side effects?

They told me this: "Encoding does not hurt deliverability. Also Base64 is most standard encoding type used, thus is supported by almost all email clients."

 

[twisted1919]

Gotcha, well okay, i changed to 4 in this case.

 

[Ahmed]

im seeing a number of soft bounces with the following message

550 Access {base64}

is this due to emails not being encoded as base64 ? im using sparkpost and not elasticemail

should I make the change as suggested in the OP?

 

[twisted1919]

@Ahmed - No.
We're encoding using QP which should work just fine everywhere, regardless of what the guys at EE say.
For example, mailchimp uses QP as well.

 

[Ahmed]

thanks Twisted

Ok so im getting about 30 soft bounces - almost all of them have the same message

550 Access {base64}

Im not sure what this error means and how to resolve it

By the way whats EE? is it short for ElasticEmail? if so then I'm not actually using them yet..I'm still using sparkpost

 

[twisted1919]

By the way whats EE? is it short for ElasticEmail?

Yes.

Ok so im getting about 30 soft bounces - almost all of them have the same message

550 Access {base64}

This is how Sparkpost reports the bounce, as a softbounce, so this is how we save it in the app...

 

[Ahmed]

This is how Sparkpost reports the bounce, as a softbounce, so this is how we save it in the app...

do you know what it means? or do i need to find out from sparkpost?

 

[twisted1919]

do you know what it means? or do i need to find out from sparkpost?

Better ask them, they know best.