Half of email template deleted when saved

[James]

Hey there,

I'm running into a very strange issue. I'm working on an email template, and every time I save it, about half the email is completely deleted. Luckily I have an HTML backup, so I was able to paste that in and try over and over again. Every time I save, the email gets cut off in exactly the same place, right in the middle of a table. There are no errors in the HTML right where it's getting cut off. The email opens fine in a web browser.

I tried starting a totally new template and pasting the code in, and got the same result after saving.

For what it's worth, the source code still includes all of the closing element tags after the point where the content is deleted.

Please let me know if you have any ideas on how to fix this.

Thanks,
James

 

[James]

Update: I was able to resolve the issue. There was a special character in my email that appeared to break the save function, though it wasn't at the exact point where the email was being deleted. When I deleted the special character everything worked fine.