Hard Bounce processed as Soft Bounce

[Groundarker]

Dear guys!
Lately I have another problem that is causing me a bit of a problem with IP / domain reputation and this is due to some bounces being classified as Soft instead of being classified as Hard!

The error is as follows:
"smtp; 554 30 Sorry, your message to example@ymail.com cannot be delivered. This mailbox is disabled (554.30)."

Strangely I applied the rules in the rules-custom-override.php file as suggested in this thread https://forum.mailwizz.com/threads/bounce-rules.5742/ but the problem turns out to be the same, why?

I am attaching my rules-custom-override.php file

Thanks in advance

 

[Groundarker]

hello @twisted1919 do you have any suggestions for this problem?

 

[Pankaj Singh]

I am facing almost same issue , i am using this app since 2013 however getting this at first time !

 

[twisted1919]

smtp; 554 30 Sorry, your message to example@ymail.com cannot be delivered. This mailbox is disabled (554.30).

We treat this as a soft bounce because this is a disabled mailbox which can be enabled at any time, so soft makes most sense in this case.

 

[Groundarker]

Hi @twisted1919 and if we wanted to make it HARD Bounce what should we do? We didn't succeed with the file I shared with you because it is always taken as a SOFT bounce

 

[twisted1919]

and if we wanted to make it HARD Bounce what should we do?

These are the rules the above string hit, in this order:

Matched rules:
Array
(
    [0] => Array
        (
            [/mail(box|folder)(\s+)?(is|full|quota|size)(\s+)?(full|usage|limit)?(\s+)?(exceeded)?/i] => soft
        )

    [1] => Array
        (
            [/is disabled/i] => soft
        )

    [2] => Array
        (
            [/is disabled/i] => soft
        )

    [3] => Array
        (
            [/(?:alias|account|recipient|address|email|mailbox|user).*(?:disabled|discontinued)/i] => hard
        )

)

So if you remove the first 3 rules from the soft bounces rules(yes i know, duplicate rule, i have fixed it ), it will hit the hard bounces one.
We don't recommend doing this, but if you are sure about it, go for it.