New segment failure

[Leo Thompson]

Hi, i'm trying to add more than 1 condition to the segment and after 1 minute im getting an error :

http://prnt.sc/d9yv35

When i'm checking the "application log" , that's what it say :

http://prntscr.com/daa8ob

Waiting for your respond!
Thank you.

 

[twisted1919]

@Leo Thompson - Can you please enable debug: https://kb.mailwizz.com/articles/enable-debugging/ and then try again?

 

[Leo Thompson]

@twisted1919 HI
I enabled debug and it's still not working...

 

[twisted1919]

@Leo Thompson - That's correct, but now when you get that error page, you should get more details. So, do you see more info ?
If not, then most likely the web server ends the request before it completes, giving that error, so the fix is to simply incrase the server timeout value... that's something the host should do for you.

 

[Leo Thompson]

@twisted1919 so no , it gave me the same error page...
where can i put it to icrase the server timeout value?

 

[frm.mwz]

@twisted1919 so no , it gave me the same error page...
where can i put it to icrase the server timeout value?

go to php settings, advanced, and see the timeout, memory limits, etc there

 

[Leo Thompson]

That's what i see there :

http://prnt.sc/dap3f3

 

[Vpul Shah]

Hi Leo,

Increase max_execution-time - 60 to 120 or 300 and then try it work or not.

 

[Leo Thompson]

@Vpul Shah
in which file? i don't have access to php.ini

 

[twisted1919]

@Leo Thompson - Ask your host to do it.

 

[Leo Thompson]

The host changed it to 300:
http://prnt.sc/daswvz

But still, it's not working :
http://prnt.sc/dasu4o

 

[frm.mwz]

The host changed it to 300:
http://prnt.sc/daswvz

But still, it's not working :
http://prnt.sc/dasu4o

tip:
get a good enough vps for $10-20/mth
or a quite good one for $30-50/mth
and be done with resource shortage or other basic limitations

 

[Leo Thompson]

is thare a way to try creating the segment manualy?
it dosn't seems to be resource shortage problem:
http://prntscr.com/db526n

 

[twisted1919]

@Leo Thompson - The problem is that the error you see is from the web server, basically PHP doesn't even get executed.
I don't have many options for you, but your hosting should be able to look in the logs and say exactly why you get that error.