Noob Questions ( Important for the board)

[Ron]

Servers setup fine, Lists Importing fine campaigns running fine,
but the queries still remain

a) Delivery Error - Emails are getting delivered however their are some emails which are in the delivery error zone and while checking the details it just shows - Temporary Error or Error ( Can we re-schedule or force delivery them anyhow or it's related to bounce management??)

b) Campaign Reports - Does it get auto-refreshed while we are checking the details and also can we customize to see in realtime which delivery server is it using when we have setup server change in the group settings??

c) Campaign Delivery Logs -
i) Delivery logs look good however it misses the delivery server being used for a particular subscriber -
ii) Can we export the delivery logs including a column of delivery server being used for that particular subscriber??

d) Email Blacklist - I see if we have multiple customers who have multiple lists and some of the emails are getting blacklisted via SPAM or Bounce ratio - Does this email blacklist rule applies on the admin part applies for all the customer's list ??

e) Delivery Settings - Group settings or Cron settings - which overrides each other??

More..but good for now..!

 

[twisted1919]

@Ron - Good questions

a) Delivery Error - Emails are getting delivered however their are some emails which are in the delivery error zone and while checking the details it just shows - Temporary Error or Error ( Can we re-schedule or force delivery them anyhow or it's related to bounce management??)

Here is how it works, when mailwizz tries to send an email and gets an error from the remote server, then it simply marks that email as "temporary error" and moves on. It will then try to send it again, in total 3 times. If it fails all these 3 times, then it simply marks it as an error and gives up on it. You can look inside Backend -> Misc -> Campaigns delivery logs to see in realtime such messages.

b) Campaign Reports - Does it get auto-refreshed while we are checking the details and also can we customize to see in realtime which delivery server is it using when we have setup server change in the group settings??

Campaign reports are all realtime. You can't see which delivery server sends the email for now. Adding this feature would mean to alter the delivery log table and add a new column. This is impossible to to if your table has few million records (not yours persé, but there are users that have this).

c) Campaign Delivery Logs -
i) Delivery logs look good however it misses the delivery server being used for a particular subscriber -
ii) Can we export the delivery logs including a column of delivery server being used for that particular subscriber??

i) See above.
ii) See above

d) Email Blacklist - I see if we have multiple customers who have multiple lists and some of the emails are getting blacklisted via SPAM or Bounce ratio - Does this email blacklist rule applies on the admin part applies for all the customer's list ??

The blacklist is global, applies for all customers.
The reason is simple, when mailwizz blacklists some address by it's own inner workings, it really knows what it is doing, thus it makes sense to that address to be blocked for everyone on the server.

e) Delivery Settings - Group settings or Cron settings - which overrides each other??

Cron settings are default ones and they represent the base settings for everyone.
Next, if you create a group, that group will inherit the settings from the general ones and you can customize them accordingly to that group.

If you have more, bring it on

 

[Ron]

Nothing as of now - but will sure come up with more as we keep using it..

AS of now - have few thousands subscrbers and delivery logs look good..
Would appreciate if we can have this
ii) Can we export the delivery logs including a column of delivery server being used for that particular subscriber??

If not the delivery server column being added now.. how can we export the general delivery log there ..no export button as its there in the email blacklist option..