Preview can receive mail Batch sending does not work, Tracking stats reported as 0

eritest

eritest

New Member
Preview can receive mail
Batch sending does not work, Tracking stats reported as 0
After the bulk mail confirmation is sent, the delivery servers esp API does not receive the send request, but my delivery servers Status is "Active"

problem:
1.esp didn't work.
2. The test mailbox did not receive the mail.

IMG1： https://prntscr.com/l5jvjd

IMG2: https://prntscr.com/l5ykha
 
@eritest - I see it says 0 recipients in your campaign, do you have confirmed subscribers in your list to send the campaign to ?
eritest said:
Then added
/ usr / bin / php -q /var/www/html/apps/console/console.php send-campaigns --verbose = 1
Click to expand...
Revert this change, it does not help.
 
First thing first, make sure you have confirmed subscribers in your list.
Then schedule a campaign, does it's status changes from pending sending to sending ?
 
twisted1919 said:
First thing first, make sure you have confirmed subscribers in your list.
Then schedule a campaign, does it's status changes from pending sending to sending ?
Click to expand...

Question 1:
Send sent sometimes can sometimes fail to send, I try not to know where the fault is?
Campaigns Status:
Pending-sending
Sending (0%)

I tried to delete the cron list on the server and then added it again to continue sending. Then the next day, it will not be able to send successfully again. Campaigns Status: Pending-sending and Sending (0%)

img：http://prntscr.com/l7tw6h


Question 2: Is there a difference between adding a delivery server under the admin role and adding a delivery server in the customer environment?

Please ask the staff to help me, thank you very much.
 
1. If sending fails, you can see in backend > misc > campaign delivery logs.
Pending sending, simply means that your cron jobs don't run, this is explained in details at https://kb.mailwizz.com/articles/my-campaigns-dont-send-theyre-stuck-in-pending-sending-status/ So maybe your hosting company is playing tricks on you.
You can always take a look in backend > misc > cron jobs history, to see if new records are added in the history, this way you will know the cron jobs run.

2. Yes, there are differences. For a start, don't complicate things, just add the delivery server in backend and do not assign it to any customer.
 
Thank you for the reply!
I didn't see send campaigns in View cron jobs history. What should I do?

Refer to your reply
1) the php binary, usually located at /usr/bin/php is not located there on your server.
I deleted and added in the bluehost virtual machine cron management can send, indicating that the path should be correct.

In fact, my cron has an execution record of send campaigns, and it has been sent successfully, but I can't confirm exactly what sent or failed.

IMG（Campaign ） ： http://prntscr.com/l80uu9 http://prntscr.com/l80tmg
Description: I actually deleted some records that failed in Campaigns, so most of the ones I saw were successful.


IMG （cron jobs history）： http://prntscr.com/l80ucr


2) the path to the console.php file which triggers the console commands is wrong.
I checked that consle.php is correct.
Apps/console/console.php

IMG： http://prntscr.com/l80qnq

Can I still try to help me solve it?
 
twisted1919 said:
This means the crons don't run anymore.

Did you check your hosting cron jobs, are the cron jobs you have added there ?
Click to expand...



I communicate with bluehost, they do not support cron1 minute refresh, it takes at least 15 minutes to refresh, I would like to ask mailwizz cron how should I change the settings for 15 minutes to refresh?

Thank you
 
twisted1919 said:
@eritest - you should edit your cron jobs and instead of the minute frequency: * * * * * use the 15 mins frequency: */15 * * * *
Makes sense ?
Click to expand...


The virtual space cron job can only be set to refresh once in 15 minutes. Can I set all the tasks of mailwizz Application cron jobs to be refreshed every 15 minutes?

For example, can I set this up on the server?
*/15 * * * * /usr/bin/php-cli -q /home/xxx/public_html/xx.xxx.com/apps/console/console.php send-campaigns >/dev/null 2>&1
*/15 * * * * /usr/bin/php-cli -q /home/xxxx/public_html/xx.xxx.com/apps/console/console.php send-transactional-emails >/dev/null 2>&1
*/15 * * * * /usr/bin/php-cli -q /home/xxx/public_html/xx.xxx.com/apps/console/console.php bounce-handler >/dev/null 2>&1
*/20 * * * * /usr/bin/php-cli -q /home/xxx/public_html/xx.xxx.com/apps/console/console.php feedback-loop-handler >/dev/null 2>&1
*/15 * * * * /usr/bin/php-cli -q /home/xxx/public_html/xx.xxx.com/apps/console/console.php process-delivery-and-bounce-log >/dev/null 2>&1
0 * * * * /usr/bin/php-cli -q /home/xxx/public_html/xx.xxx.com/apps/console/console.php hourly >/dev/null 2>&1
0 0 * * * /usr/bin/php-cli -q /home/xxx/public_html/xx.xxx.com/apps/console/console.php daily >/dev/null 2>&1

thanks！
 
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