the Preheader does not work
- Thread starter cottercat
- Start date
twisted1919
Administrator
Staff member@cottercat - Did you check your email source to see if the email header is in the source? It should be the first thing after the opening body tag:
@twisted1919 , No, it's not there. None of the html in your screenshot is there. My system seems to be missing important styling code for the campaigns. Could you send me the code for what SHOULD be there so I can create a template that includes the prehead?
I have nothing with css. Nothing with prehead.
This is the only code the system puts into my template:
<!DOCTYPE html>
<html>
<head><meta charset="utf-8"/>
<title></title>
</head>
<body></body>
</html>
I have nothing with css. Nothing with prehead.
This is the only code the system puts into my template:
<!DOCTYPE html>
<html>
<head><meta charset="utf-8"/>
<title></title>
</head>
<body></body>
</html>
Last edited:
twisted1919
Administrator
Staff memberThe preheader is added when the email is being sent, not before, so you need to send a test campaign to check it.
@twisted1919 I did send an email (several emails in fact), and that is why I know the preheader isn't there. And I don't see it in the source code for the email OR for the templates.
What is the exact code I need to add to my templates to ensure the preheader shows in the email?
What is the exact code I need to add to my templates to ensure the preheader shows in the email?
@twisted1919 I was able to fix this by copying the code from a friend's mailwizz account. Somehow the code got overwritten in my account when I was adding templates. Thank you for your help... I consider this issue CLOSED. 