Topic: Issue with Assigning and Segmenting Custom Fields in Lists

G

gvero

New Member
Hello,

I'm not entirely sure if I understand how custom fields are supposed to add values to existing emails within a list. When I attempt to search for emails by segmenting based on custom fields I’ve recently assigned, I don’t seem to find the expected results.

For example, I have 1600 emails on a list. Yesterday, I sent an email to a random 500 of these emails and set a specific custom field for them. Today, I tried to segment the list to find those emails that don’t have this custom field by using "contains [EMPTY]" in the value field, but it didn’t work. Then I created a new custom field with the value set to [EMPTY] (and also tried "0"), but the segment still didn’t find anything.

When I manually check each email in the list, I can see that the value shows as [EMPTY] for those that don’t have the custom field, yet the segment search isn’t able to locate them.

Any insights on how to resolve this would be greatly appreciated!
 
gvero said:
For example, I have 1600 emails on a list. Yesterday, I sent an email to a random 500 of these emails and set a specific custom field for them. Today, I tried to segment the list to find those emails that don’t have this custom field by using "contains [EMPTY]" in the value field, but it didn’t work. Then I created a new custom field with the value set to [EMPTY] (and also tried "0"), but the segment still didn’t find anything.
Click to expand...
If you add a custom field for a list then all subscribers will have that custom field. If you want to have a empty value for a custom field then you need to leave that custom field empty and don't insert [EMPTY] as value.
This is example how a empty custom field will look:
Screenshot 2024-11-06 at 19.23.55.png


Then if you try to make a segment by this custom field and get all the subscribers then check this picture from bellow:

Screenshot 2024-11-06 at 19.27.36.png


!!!!!! Make sure that after you create a custom field your sync-lists-custom-fields command is running. As you can see the info message after the custom field is added and form submitted.

Screenshot 2024-11-06 at 19.29.37.png
 
When I create a new custom field, I only get the message "Your form has been successfully saved!"
 
You must log in or register to reply here.
Back
Top