Track-Url and Unsubscribe-Url Error

E

Emil

Member
I suddenly got these errors in my application log(Many more from the last 2-3 days):


Code: 
2018/03/07 00:01:38 [error] [exception.CHttpException.404] [185.75.141.32] exception 'CHttpException' with message 'The requested page does not exist.' in /home/steelmai/public_html/apps/frontend/controllers/CampaignsController.php:242
Stack trace:
#0 [internal function]: CampaignsController->actionTrack_url('br209zmt6f44f', 'tvt2vcb7bctsh', '3c2eed1e693cf0e...')
#1 /home/steelmai/public_html/apps/common/framework/web/actions/CAction.php(109): ReflectionMethod->invokeArgs(Object(CampaignsController), Array)
#2 /home/steelmai/public_html/apps/common/framework/web/actions/CInlineAction.php(47): CAction->runWithParamsInternal(Object(CampaignsController), Object(ReflectionMethod), Array)
#3 /home/steelmai/public_html/apps/common/framework/web/CController.php(308): CInlineAction->runWithParams(Array)
#4 /home/steelmai/public_html/apps/common/framework/web/CController.php(286): CController->runAction(Object(CInlineAction))
#5 /home/steelmai/public_html/apps/common/framework/web/CController.php(265): CController->runActionWithFilters(Object(CInlineAction), Array)
#6 /home/steelmai/public_html/apps/common/framework/web/CWebApplication.php(282): CController->run('track_url')
#7 /home/steelmai/public_html/apps/common/framework/web/CWebApplication.php(141): CWebApplication->runController('campaigns/track...')
#8 /home/steelmai/public_html/apps/common/framework/base/CApplication.php(185): CWebApplication->processRequest()
#9 /home/steelmai/public_html/apps/init.php(238): CApplication->run()
#10 /home/steelmai/public_html/index.php(18): require_once('/home/steelmai/...')
#11 {main}
REQUEST_URI=/campaigns/br209zmt6f44f/track-url/tvt2vcb7bctsh/3c2eed1e693cf0ea14af58dd58a996c7cbd2285b
---
2018/03/07 00:02:09 [error] [exception.CHttpException.404] [185.75.141.32] exception 'CHttpException' with message 'The requested page does not exist.' in /home/steelmai/public_html/apps/frontend/controllers/ListsController.php:1075
Stack trace:
#0 /home/steelmai/public_html/apps/frontend/controllers/ListsController.php(700): ListsController->loadSubscriberModel('1vhpxqv333041', '2')
#1 [internal function]: ListsController->actionUnsubscribe('nf762a2xx6202', '1vhpxqv333041', 'br209zmt6f44f', NULL)
#2 /home/steelmai/public_html/apps/common/framework/web/actions/CAction.php(109): ReflectionMethod->invokeArgs(Object(ListsController), Array)
#3 /home/steelmai/public_html/apps/common/framework/web/actions/CInlineAction.php(47): CAction->runWithParamsInternal(Object(ListsController), Object(ReflectionMethod), Array)
#4 /home/steelmai/public_html/apps/common/framework/web/CController.php(308): CInlineAction->runWithParams(Array)
#5 /home/steelmai/public_html/apps/common/framework/web/CController.php(286): CController->runAction(Object(CInlineAction))
#6 /home/steelmai/public_html/apps/common/framework/web/CController.php(265): CController->runActionWithFilters(Object(CInlineAction), Array)
#7 /home/steelmai/public_html/apps/common/framework/web/CWebApplication.php(282): CController->run('unsubscribe')
#8 /home/steelmai/public_html/apps/common/framework/web/CWebApplication.php(141): CWebApplication->runController('lists/unsubscri...')
#9 /home/steelmai/public_html/apps/common/framework/base/CApplication.php(185): CWebApplication->processRequest()
#10 /home/steelmai/public_html/apps/init.php(238): CApplication->run()
#11 /home/steelmai/public_html/index.php(18): require_once('/home/steelmai/...')
#12 {main}
REQUEST_URI=/lists/nf762a2xx6202/unsubscribe/1vhpxqv333041/br209zmt6f44f

I am currently sending out an Email and just noticed this has been there some days... It tracks some of the clicks and unsubscribes. Which is what these errors look like they are.

I've checked the unique ID and they are correct and I have not deleted any of the list/campaigns I am sending. - Some of the clicks going through and some don't. I cant access the link my self either it just shows the "The requested page does not exist." page as the error log also shows.

Stats for the email are attached.

The tracking domain works when testing at track.domain.com - I get to my homepage that way when using that.

So how do I fix this? Any settings that needs to be changed? Tracking domain and everything are up and confirmed...
 

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In this example: /lists/nf762a2xx6202/unsubscribe/1vhpxqv333041/br209zmt6f44f
nf762a2xx6202 - is the list unique id. Check and make sure this list still exists
1vhpxqv333041 - is the subscriber unique id. Check and make sure this subscriber is still confirmed.
br209zmt6f44f - is the campaign unique id. Check and make sure the campaign exists.
 
Thanks for the reply!
List and campaign are correct with the ID. But Subscriber ID is not on the list at all.
But how is that possible? I have not changed/moved or deleted the subscribers or anything at all? :)
 
@Emil - If that email has unsubscribed, mailwizz might have removed it from the list as part of your settings from backend > settings > cron > Subscribers settings
 
Then somehow, someone removed that subscriber. Subscribers don't just disappear without any interaction.
 
Agreed.

I am the only one who got access - So that is what's weird. I haven't removed more than 2 subscribers and the Email is still sending, so the campaign is there.
I've got around 200-230 of that error with different IP's and ID's.

Same with track-url: /campaigns/br209zmt6f44f/track-url/97bon8vgnb2b9/xxxxx
Campaign still there.

The only thing I can think of is the Blacklist that I've updated after uploading. But I don't think that should course that many error logs.

Any other suggestions?
 
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