Tracking stats are empty

[jeremeykqpr]

Hi,
yesterday I sent campaign, but campaign overvew page doesn't show any statistics about it (all metrics are 0). However I can see records in Campaign delivery logs and campaign bounce logs with that campaign ID. Please advise.

 

[twisted1919]

@vladimirKobi - if you click in the 0 in the Tracking stats boxes (0 opens / 0 clicks ) do you see any info?

 

[jeremeykqpr]

@twisted1919 Nothing happened if I click on 0 in Tracking stats boxes.

 

[frm.mwz]

@vladimirKobi - if you click in the 0 in the Tracking stats boxes (0 opens / 0 clicks ) do you see any info?

This seems similar, albeit different in how it comes out, to when no clicks/opens can be filtered. Something happened during the last few updates.

 

[twisted1919]

@vladimirKobi - Please PM me with backend login to your app so that i can have a look.

 

[StarVN]

I have a similar problem

@vladimirKobi - Please PM me with backend login to your app so that i can have a look.

 

[twisted1919]

@StarVN - Using what version of the app?

 

[StarVN]

@StarVN - Using what version of the app?

My version is 1.3.8.6.
Screens in PM

 

[twisted1919]

@StarVN - Yeah, please upgrade to 1.4.1. 1.3.8.6 is just too old for us to be able to debug it.

 

[indiemusicpeople]

how can you tell what version you're using?

 

[twisted1919]

@indiemusicpeople - In backend area of your app, look in the footer, right side.

 

[Earl White]

I just started having the same issue, All tracking stats are 0. Just sent out a test campaign to a couple of email address. I am at version level 1.6.3
Thanks,
Earl

 

[ltdviso]

we had such a problem with 1 mailing. Sending goes - transitions and openings 0, I paused, went through the settings, restarted - it worked for me, it didn’t change and immediately earned.


still such a problem is observed with us. we add to the active mailing list the answering machine of subscribers - the mailing is on and the status has not changed when added - so 100% remains

Answering machine
(0 days / After subscription) Shipping (100%) 2,011 (17.681%)

 

[DavidHao]

Hi,
I have the same problem, status and delivered show 100% sent, but opens/clicks/bounces/unsubs./ show 0(0%), could you let me know what's going on?

 

[twisted1919]

If you go backend > misc > campaign delivery logs, do you see any errors logged there?

 

[DavidHao]

If you go backend > misc > campaign delivery logs, do you see any errors logged there?

nothing wrong, Processed status: success

 

[twisted1919]

This means that MailWizz was able to handle the emails to the given delivery server, so MailWizz's job is over at that point. Check your delivery server and see what happened with the emails. Alternatively. you can try a 3rd-delivery server and see how that works, preferably using a web api integration since some hosting companies might route the smtp to a null destination.