Transactional Emails fail to send

[Progos]

Thanks in advance for the great platform and support guys.

It seems to be a common problem on the forum but no resolution to it for the current version. 1.3.5.7

There is a system smtp account available.
No transactional email goes out.
The output of the cron job is blank.
Attempted to debug the script with no output - the script has changed since the last posted version instructions.

 

[twisted1919]

Hey,

When you say they don't go out, they stay in unsent status, or they change status but don't arrive?

 

[Progos]

The status remains as 'Unsent'

 

[twisted1919]

You could try to open the file /apps/console/commands/SendTransactionalEmailsCommand.php and at line 41 you have:

$offset = (int)Yii::app()->options->get('system.cron.transactional_emails.offset', 0);

You can try to make it:

$offset = 0; // (int)Yii::app()->options->get('system.cron.transactional_emails.offset', 0);

Save the fke then run the send-transactional-emails command from command line instead of waiting for it to be ran from the cron.
If this doesn't work either, then it means your issue is in the settings.

 

[Progos]

just tried it, ran the command - still nothing, no emails - status remains the same

 

[Progos]

i just went through everything again including the settings, i cant find what could be wrong - i have a delivery server active that is free for the system. And i tested it works by itself.

 

[twisted1919]

@Progos - How about you PM me with backend login to your mailwizz app so that i can look inside and see what's wrong?

 

[madara17]

Status remains unset. I used your adwise ($offset = 0; // (int)Yii::app()->options->get('system.cron.transactional_emails.offset', 0)
It doesn't work. How can i fix it???