Unsubscribe problems with tracking link.

[Thomas Boerre]

hi,

I have several delivery servers on my setup, all on the same root domain but with different subdomains.
For all of them i have created a unique tracking link with a cname pointing to the mailwizz application domain

They all are verified and correctly setup according to the guidelines about this. But it seems that subscribers are not able to unsubscribe clicking the unsubscribe url in the mailer.

I have attached 2 screenshots.

1. as you see 2 have unsubscribed succesfully
2. but 258 had clicked on the unsub link..

What could be the reason for this ?

 

[frm.mwz]

hi,

I have several delivery servers on my setup, all on the same root domain but with different subdomains.
For all of them i have created a unique tracking link with a cname pointing to the mailwizz application domain

They all are verified and correctly setup according to the guidelines about this. But it seems that subscribers are not able to unsubscribe clicking the unsubscribe url in the mailer.

I have attached 2 screenshots.

1. as you see 2 have unsubscribed succesfully
2. but 258 had clicked on the unsub link..

What could be the reason for this ?

Is your list set to double opt out?

 

[Thomas Boerre]

@frm.mwz single-opt out.

Seems that the "problem" is that the subscribers expect that they will opt-out just by clicking on the [UNSUBSCRIBE_URL] in fact they need to click the button as well.

If i want to offer single click opt out which one should be used instead ?

[DIRECT_UNSUBSCRIBE_LINK] or [DIRECT_UNSUBSCRIBE_URL] ?

 

[frm.mwz]

@frm.mwz single-opt out.

Seems that the "problem" is that the subscribers expect that they will opt-out just by clicking on the [UNSUBSCRIBE_URL] in fact they need to click the button as well.

If i want to offer single click opt out which one should be used instead ?

[DIRECT_UNSUBSCRIBE_LINK] or [DIRECT_UNSUBSCRIBE_URL] ?

This can be confusing on first sight, but if you test the tags step-by-step, it will become nicely clear.

To illustrate, pls see examples:

UNSUBSCRIBE_URL
http://.../index.php/lists/as1234s1wert/unsubscribe/us1234tz7hk8i/wn08151k8qed0

UNSUBSCRIBE_LINK
<a href="http://.../index.php/lists/as1234s1wert/unsubscribe/us1234tz7hk8i/wn08151k8qed0">Unsubscribe</a>

DIRECT_UNSUBSCRIBE_URL
http://.../index.php/lists/as1234s1wert/unsubscribe/us1234tz7hk8i/wn08151k8qed0/unsubscribe-direct

DIRECT_UNSUBSCRIBE_LINK
<a href="http://.../index.php/lists/as1234s1wert/unsubscribe/us1234tz7hk8i/wn08151k8qed0/unsubscribe-direct">Unsubscribe</a>

 

[Thomas Boerre]

Great explanation @frm.mwz thank you very much!

 

[frm.mwz]

Great explanation @frm.mwz thank you very much!

You're very welcome!
Happy sending