When moving email to another list when opened. You cannot unsubscribe. Email not found error.

[Eric535]

Hi,

First time using Mailwizz. Like the feature where you can move the email to another list once its opened. The problem I am having is that once that email is open and moved to the other list and the person tries to unsubscribe, they cant because it says it cant find them. My guess is because the unsubscribe link that was initially sent is for the list they were on prior to the move. Is there a way to address this?

 

[Vpul Shah]

If you are tracking subscribers who opened, then better to use Copy to list.

If you move a subscriber from one list to another, then this may happen.

 

[frm.mwz]

If you move a subscriber from one list to another, then this may happen.

That would be an important/urgent bug to resolve,
as unsubscribe has to work...
...let's see what @twisted1919 can say?

 

[Eric535]

I cant change it to copy once the email has been sent correct?

 

[twisted1919]

@Eric535 - Please tell me, after the subscriber is moved into another list, is still a part of the old list? Because it should still be and have a status of Moved and also it will say in which list it has been moved.

 

[Eric535]

@Eric535 - Please tell me, after the subscriber is moved into another list, is still a part of the old list? Because it should still be and have a status of Moved and also it will say in which list it has been moved.

Yes. Its still part of the old list. See snap

 

[EVA]

but would she or he be unsubscribed form the list to which has been moved to?