Wrong hard Bounce Code

[Pankaj Singh]

I just wonder that see lots of hard bounces however as per my knowedge all of them should be either Internal or Soft bounce, check following error :

554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554 [kP21KhxBPc6RTrF02ezm4Q.uk282]

554 east.smtp.mx.exch083.serverdata.net ESMTP not accepting connections

I think all of them should be Internal bounces instead of hard !

Please screenshot !

 

[twisted1919]

@Pankaj Singh -

554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554 [kP21KhxBPc6RTrF02ezm4Q.uk282]

This matches hard bounces rule:

Matched rules:
Array
(
    [0] => Array
        (
            [/(?:alias|account|recipient|address|email|mailbox|user).*reject/i] => hard
        )

)

And it indeed should be an internal bounce, so with the addition of a new rule, we now mark it correctly:

Matched rules:
Array
(
    [0] => Array
        (
            [/(smtp;)?(\s*)?554(.*)?Email rejected due to security policies/i] => internal
        )

)

554 east.smtp.mx.exch083.serverdata.net ESMTP not accepting connections

This actually matches no rule, so it should be internal by default:

Matched rules:
Array
(
)

However, we added a new rule to match it specifically:

Matched rules:
Array
(
    [0] => Array
        (
            [/(smtp;)?(\s*)?554(.*)?ESMTP not accepting connections/i] => internal
        )

)

So now, both of them, will be internal bounces.

 

[Pankaj Singh]

What is file location to change these rules ?

 

[laurentiu]

What is file location to change these rules ?

apps/common/vendors/BounceHandler/rules.php

 

[twisted1919]

What is file location to change these rules ?

You also don't have to do it manually, MailWizz updates it's rules daily